CasinoKings Club rating system
At Casinokings Club we calculate the ratings we give to listed casinos based on a number of factors. Of course it all starts with trustworthiness. For this we always visit the casino ourselves and ask customer support a number of questions. At this moment they do not know we are from CasinoKings Club. This way we get answers they would give to any other player. Sometimes this conversation is already enough to make us not list a casino.
Getting listed is one thing, but once a casino is on our list of trusted casino, we will keep monitoring it. We do this ourselves, but we also take into consideration the feedback we get from players and the information we read on other big websites that deal with online casino ratings.
We base our initial calculation on trustworthiness, software providers, design & usability, withdrawal time and options and service and support. Also if a casino does not meet the threshold of 60 points minimum, it will not get listed. If a casino scores 80 points or higher, it will receive our reward of excellence.
For trustworthiness we look at the number and type of casino licences where the maximum score is 8 points.
- UK: 8 points
- Alderney: 8 points
- Malta: 8 points
- Isle of Man: 8 points
- Philippines: 7 points
- Gibraltar: 6 points
- Curacao: 5 points
- Kahnawake: 4 points
- Cyprus: 3 points
- Montenegro: 3 points
- Antigua and Barbuda: 2 points
- Costa Rica: 1 point
Proof of fair play on the website scores an additional 2 points and feedback from players will also influence this rating.
There are two types of software use in gambling sites: online casinos tied up with a single software developer for games across one or more platforms and online casinos powered by a variety of different software developers under a range of different platforms.
Note that the credibility of software companies reflects the overall quality of online casinos that work with these software providers. It is worth paying attention to the software providers of online casinos in order to feel safe playing for real money.
Appraisal depends on average mark from the best offered gaming platforms. The better the software providers that are supported, the more points the casino receives. To receive a higher rate there should be more than 5 providers.
- If there are more than 5 software providers: 5 points
- If there are 3 to 5 software providers: 3 points
- If there are less than 3 software providers: 1 point
For each software provider below that is listed, the casino receives additional points as listed:
- Netent: 2
- Micrograming: 2
- Yggdrasil: 2
- Quickspin: 2
- Novomatic: 2
- Big Time Gaming: 2
- Evolution Gaming: 2
- Play ‘n Go: 2
- Playtech: 2
- Thunderkick: 2
- IGT: 1
- WMS: 1
- Endophina: 1
- Aristocrat: 1
- EGT: 1
- Elk Studio: 1
- Nextgen gaming: 1
- Betsoft: 1
- Cryptologic: 1
- Exclusive: 1
- Realtime Gaming: 1
3. Design and Usability
Evaluation depends on overall originality of design, account page design, deposit and withdrawal page accessibility and other nuances that influence the player’s experience.
- Unique design with user-friendly interface: 9-10 points
- Good design with user-friendly interface: 7-8 points
- Basic design and interface: 6 points
4. Withdrawal time, withdrawal limits and withdrawal options
There is nothing more frustrating than winning a nice amount and having to wait for it longer than necessary. Here we consider the time to receive withdrawal and the withdrawal options a player can choose from.
- Less than 60 minutes: 10 points
- Up to 2 hours: 9 points
- Up to 6 hours: 8 points
- Up to 12 hours: 7 points
- Up to 24 hours: 6 points
- Up to 48 hours: 5 points
Time-consuming document verification: – 1 to 2 points
Low withdrawal limits: -1 to 2 points
- More than 7 withdrawal options: 5 points
- 4 to 7 withdrawal options: 3 points
- less than 3 withdrawal options: 1 point
The option for manual flushing scores an extra 5 points.
5. Customer Support quality, availability and responsiveness
The quality of customer support depends on the availability of live chat, call centre, working hours and response time and politeness.
- 24/7 live chat, round-the-clock call centre and e-mail: 10 points
- 24/7 live chat, limited hours call centre and e-mail or vice versa: 8 points
- 24/7 live chat and e-mail or limited times live chat , call centre and e-mail: 6 points
- live chat and e-mail: 4 points
- only e-mail: 2 points