Since the online casino world is often sprained with terms, we have created an FAQ for you so you can quickly find the answer to your questions. If you do not find your answer here, you can also email us and we will try to answer as soon as possible.

online casino frequently asked questions


What is a casino deposit bonus?

In case of a deposit bonus, the casino will add an extra bonus when you deposit money in your account. This can be a fixed percentage, but it can also be free spins.
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What is a free cash bonus?

With a free cash bonus, the casino gives you a cash amount on top of your own deposit. A free cash bonus is often offered as a welcome bonus and ensures you can play with more money than you have deposited.
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What is a high roller bonus?

With a high roller bonus you go for serious stuff: you pay bigger amounts and also get bigger bonuses and other privileges. A high roller bonus is also called a VIP bonus.
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What is a no deposit bonus?

With a no deposit bonus you do not need to deposit money in your account in order to receive the bonus. After registering you will immediately receive a bonus from the online casino. Often a small cash bonus or free spins so you can play immediately.
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What is a reload bonus?

With a reload bonus, you get a bonus from the casino when you make deposits on a regular basis. Therefore, a reload bonus can actually be seen as the successor of the regular bonus or first deposit bonus.
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What is a casino VIP bonus?

With a VIP bonus you go for the serious stuff: you pay bigger amounts and also get bigger bonuses and other privileges. A VIP bonus is also called a high roller bonus.
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What is a casino welcome bonus?

Every online casino wants new customers and therefore they offer welcome bonuses. It’s always worth taking advantage of a welcome bonus for the simple reason you get more money or free spins to play with and so it increases your chances to win.
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How does a bonus work without a deposit?

With a bonus without a deposit, you do not need to deposit money in your account. After registration, you will immediately receive a bonus from the online casino. Often these are free spins or a small amount of cash so you can play games right away.
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What are free spins bonuses?

The free spins bonuses are very popular among players and also among the casinos themselves to give away. There are regular promotions that allow players to receive free spins over a period of several days or even weeks.
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What are refer a friend bonuses?

With a refer a friend bonus you will be rewarded for the promotion of a new player. When this player registers at the casino and then makes a deposit, you get a bonus in your account. Usually, play money or free spins.

What is a parachute bonus?

A parachute bonus is a very player friendly bonus where you play with your deposit first. If you win and you have not dipped into your bonus money yet, the bonus wager will not count and you can drop the bonus


What is a bonus code?

With a casino bonus code, you can win a special casino bonus that is not always available to everyone. Online casinos do this kind of code promotions to address certain groups of players or in partnership.

What is a free money bonus?

Some online casinos have fantastic free play money offers for new players. These are basically free casino bonuses (also called no deposit bonus) bonuses that you get once if you have not yet got an account at an online casino.
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Why are bonus terms important?

In the bonus terms, you will find all rules that apply to a bonus. So it’s always useful to check them so that you do not get any surprises or disappointments.
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Is there anything like a casino bonus strategy?

As we all know, a casino is especially fun to play (to a degree). However, there are also people who earn their bread (and sometimes well-invested) here and also take strategies.
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The casino asks me for a copy of my ID, can I just send this?

When you have won in a casino and you pay your winnings or there is something else going on that requires the casino to issue a valid ID, it’s wise to send a secure copy of your passport or ID card because you want to protect your identity and privacy and prevent abuse.

Where do I find casino bonus tips?

Of course, at casinokings.club we have the necessary tips for you, including the casino bonuses. We not only check which online casinos offer the best bonuses but also help you further.
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How do deposits and payouts work at a casino?

Depositing and withdrawing at an online casino actually work very easily. After creating an account, you have a lot of choices at every casino to deposit money and the same applies to the inclusion. For example, credit cards, iDeal, Neteller and Moneybrooker.
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What is an instant play casino?

An instant play casino is an online casino where you can play directly in your browser. In the past, you had to always download the software to your computer, and then you could not play. Nowadays almost all casinos offer instant play, especially as players play more and more on mobile devices.

I’m having trouble depositing what now?

If you have a problem with deposit, you should always contact the online casino. They have a service team that will help you further. In some countries some deposit methods are not available or sometimes a bonus excludes certain deposit methods. You can find these conditions in the bonus terms and conditions.

Where can I play free games?

We have a selection of free games on the site and you can also play for fun with the version that you find in the slot reviews.

I won money but I can’t cash out, why not?

The most likely reason for this is that there are conditions attached to a bonus that you played. Most bonuses, but certainly not all of them, have a wager requirement. This means that you have to wager the bonus amount a certain amount of times before you can cash-out any winnings. Make sure you always check the terms and conditions of a casino and its bonuses before you start playing!

What about security in online casinos?

The trustworthy casinos will go through great lengths to make sure that you can register, deposit and play safe. These casinos have SSL encryption on their sites and they often publish independent reports on their site – often in the footer – that prove fair play. The casinos that are listed on our site have been checked by our team and have been found trustworthy so if you don’t want to worry about security and privacy, make sure you pick casinos from our site.